Yes! 100% original and authentic from San-X.
We order from their official catalogs and since our launch in 2010, we have sold over hundreds of items to our customers who are satisfied with their purchase.
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Yes, we do international shipping! We have customers from various countries (Italy, France, Malaysia, Russia..etc)
You can refer to this guide for step-by-step tutorial on ordering 🙂
We use PayPal as our main mode of payment. PayPal accepts payment by credit cards ( Visa, MasterCard, Amex etc.)
For local customers, we do accept internet banking. Orders are only confirmed after payment verification.
We do not accept any other payment method.
Standard Mail do not have tracking numbers, so to ensure the security of your delivery, we highly recommend customers to choose Registered Mail.
As our classic plushies are always high on demand, it is recommended for customers to place a 50% deposit on the item(s) and make a full payment prior to the scheduled delivery date.
For such arrangement, please drop us an email at email@example.com so that we can send you the invoice accordingly.
You can make full payment and make the purchase through our web store. Just add a customer note on the preferred delivery period so that we can make the necessary arrangements.
Yup, we do accept pre-orders for authentic San-X Rilakkuma products.
Just drop us an email at firstname.lastname@example.org with the picture/description of the item(s) that you are interested and we will try our best to source it out for you.
Step 1. Register an account with us.
Step 2. You should receive your password via your email
Step 4. Found any item that you really like? Click Add to Cart!
Step 5. To check out, click on View Cart.
Step 6. Choose your shipping method.
We only do registered mailing.
For Singapore customers, you can select the “Local Pickup Option”
Once you have picked your shipping method. Click on Proceed to Checkout
Step 7. Select the payment mode.
For Singapore customers, you can pay using iBanking & Paypal. (Mastercard, Visa etc)
For overseas customers, you can pay using Paypal. (Mastercard, Visa etc)
Step 8. You should receive an email notification regarding your order. We will process your order as soon as possible.
Goods are non-exchangeable or refundable. However, we will check the condition of the item before sending it out.
PayPal will automatic convert the rates from Singapore dollars to your country currency. The conversion rate is solely dependent on PayPal’s current rate.
Conversion rate can be viewed during checkout at PayPal secure site.
Yes, you can make payments to us using your debit or credit card without having the hassle to sign in for an account in PayPal.
PayPal accepts payment by credit cards (Visa, MasterCard, Amex etc)
For more information, please click here to read on “how to pay using credit card on PayPal without an account”.
ATM Transfer and iBanking are solely for Singapore customers.
(Overseas customers are recommended to make payment via PayPal)
Bank details will be shown during check out when you choose that option.
For Singapore Customers
We usually consolidate all the orders and deposit them at Singpost on the nearest weekend. SingPost will proceed to mail out the items on the next working day.
Estimated 3 ~ 5 working days to reach the delivery address once they mail them out.
Yes! This option is only available for Singapore customers. There will be a Local Pickup option during your checkout process for the delivery method. It is free, however only at certain locations on weekday evenings.
A. Boon Lay MRT 6.30pm
B. Tampines MRT 7.45pm
Meet up collection is strictly dependent on our schedule and availability, once you have complete the checkout, we will contact you as soon as possible via email or mobile to arrange the earliest possible meet up date.
For Customers Living Outside of Singapore
We usually consolidate all the orders and deposit them at Singpost on the following weekend. SingPost will proceed to mail out the items on the next working day.
Estimated 10 ~ 14 working days to reach the delivery address once they mail them out.
A tracking number and tracking web site URL will be sent to you after we mail out your parcel.
If you are unsure about how to do it, please visit : http://www.rilakkumashop.com/2014/07/how-to-track-your-parcel.html for the step-by-step guide.
To track the status of your order go to Track Your Order page
Key in both your Order ID and Billing Email.
Status of order: